According to Statistics from MadeInCa website, 77% of the households in Canada own a pet. Of those, 23% own a cat, 20% own a dog, and the remaining 13% own a mixture of cats and dogs. They are predicting that this number will increase in the years to come. Between January 2023 and April 2023, according to CTV News, the number of Canadians who took trips abroad was estimated at more than 10 million.
Given these numbers, A lot of Canadians are booking pet hotel for their beloved pets, as we treat them not as pets only but a part of our family. The current booking process of most pet hotels/boardings here in Alberta is to visit the website and call the facility to check for available rooms on your desired date, which is a long process just to check for room availability.
Most Pet hotel website's booking process in Alberta,CA is for the client to call the facility, and ask for the availability of the rooms if ever the room is available on the desired date the call takes longer as they will take the pet details while on the phone call. After that are the add-on services to go with the pet stay. Although, according to most pet hotels there rooms are almost always available and that process right now works for them. But is not always a 100% available, eventually they will be a date that their rooms are fully booked which if this happens will end up having a User call a lot of pet hotels just to check for availability.
Major Pain Points
You'll have to call the facility to check for room availability
After selecting the date, the website will ask your details and give you the facility's number to call.
Unable to enter your pet's special needs.
The current booking process pet hotels in Alberta currently have is in two kinds. The first is you'll have to call the facility to get availability and the second one is you'll have to create an account and enter all your details just to get the availability of the room. Most of this hotels have a fixed schedule and not taking any other special needs of the pets. Based on the User Interviews, the users are getting discouraged on how the booking process is set up as they wanted to know if there is room available for their pet before giving out any information. Another reason is that most of the pets have special needs or schedule they follow and most of the pet hotels in Alberta have their own schedule.
Designed a new process where Users can quickly see if the room is unavailable on the date they prefer and let them book the room online and add additional services to go with their hotel stay which made the process efficient, fun and enhanced the users' experience. Creating a sleek and modern website that evokes a fun and vibrant mood is challenging. Almost 80% of clients walk their pets at the park, so I incorporated walking in the park into the booking process to make it familiar to the user. The breadcrumbs are like process indicators, and I want to treat this process like walking in a park.
